Malbi Try the demo

What your customers ring about

Fault capture and engineer booking is in the demo today. The rest we build around your systems.

Catering equipment suppliers

  • Shown in the demo

    Equipment faults and engineer bookings

    Takes the fault details, checks who's calling, and sends your service team a request to book an engineer.

    The coffee machine has stopped heating.

    Sorry to hear that. I'll get an engineer booked. Can you confirm your site?

  • Built with your catalogue

    Spares and consumables reorders

    Helps customers reorder from your catalogue. Needs a link to your catalogue and order system.

    I need three more water filters.

    I can set that up. Is it the same site as last time?

  • Built with your approved checks

    Guided checks before dispatch

    Runs through checks you've approved before an engineer goes out. Electrical, gas, fire and refrigerant faults always go to a person.

    The fryer won't heat up.

    Let's try two quick checks first. Is there an error on the display?

  • Customer-specific rules

    Urgent calls and escalation

    Some calls need a person. You decide which, and Malbi hands them over. It doesn't promise emergency cover.

    I can smell gas in the kitchen.

    I'm putting you through to a person now.

Vending operators

  • Built with you

    Machine faults

    Takes payment failures, dispensing problems, empty products and outages, and passes them to your team.

    The machine took my money but didn't dispense.

    Sorry about that. Which machine is it, and what does it show?

  • Built with you

    Replenishment requests

    Takes the request and routes it. Linking to your machine or maintenance systems is custom work.

    The snack machine on level two is nearly empty.

    I'll pass that to the team. Which site is it?

Equipment distributors

  • Built with you

    Reorders and order status

    Answers order status and delivery questions from your order system.

    Where's the order I placed on Monday?

    Let me look into that. Can I take your account number?

  • Built with you

    Account and invoice queries

    The account questions your team answers every day.

    I need a copy of last month's invoice.

    I can help with that. Which account is it for?

Example calls are illustrative.

See your own calls

Try the demo, then book a call to pick your first use case.

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