Malbi Try the demo

Faults, engineer visits and reorders. Malbi helps get them sorted.

Malbi doesn't just answer your customers. It helps get things done. It takes fault reports, engineer bookings and reorders at any hour, and passes anything that needs a person to your team. Don't take our word for it. Ring it and see.

For catering equipment suppliers, vending operators and equipment distributors.

Try the demo See what it could save you

Built, integrated and run for you by CLOUDeBERRY, so there's no platform to configure yourself. Your phone system and your team stay as they are.

Incoming callService request

The coffee machine has stopped heating and we've got a queue.

Sorry to hear that. I'll get an engineer booked. Can you confirm your site for me?

Call received
Tue 19:12, after hours
Call length
2 min
Fault
Coffee machine, no heating
Caller
Identified, site confirmed
Slot requested
Wed 07:00
Status
Sent to service team, 19:14
Illustrative example, not a real customer.

Try the live demo

Ring Malbi and ask for an engineer, as one of your customers would.

Ready when you are.

You'll talk to a live demo agent in your browser. Your microphone is used only for the call.

Sound familiar?

  • The same few people take every fault call

    Breakdowns, engineer slots and parts queries all land on them, and out-of-hours calls often go unanswered.

    Shown in the demo

    Takes the fault details, checks who's calling, and sends your service team a request to book an engineer.

  • Reorders and invoice queries fill the day

    Consumables, order status and account questions are routine, but they eat into skilled people's time.

    Built with your catalogue

    Helps customers reorder from your catalogue and feeds your order system.

  • Some calls can't wait for a queue

    When something is urgent, the caller needs a person, quickly.

    Customer-specific rules

    You decide which calls need a person, and Malbi hands them over. It doesn't promise emergency cover.

See use cases by sector →

What that could save you

Some of the saving is staff time and some is cash. We keep the two apart, and you can change every number.

Illustrative example. These are modelled figures.
£1,200staff time freed up a month (800 of 2,000 calls × 5 minutes × £18 an hour). Not a cash saving.
£1,000engineer visits avoided a month (8 × £125). Counts only if the visits really didn't happen.

We set it up, connect it and run it. Your phone system and your team stay as they are. Changing licences or the contact centre is a separate piece of work.

Try the calculator → How it fits with your phones →

Backed by CLOUDeBERRY

Malbi is built, integrated and run for you by CLOUDeBERRY, a managed IT, cloud and cyber security provider.

  • 65+ yearsCombined IT industry experience
  • 98%Client satisfaction across services
  • 95%Tickets closed within an hour
  • < 30 minsAverage response time
SME News, Greater London Enterprise Awards 2025: Best B2B IT Services Provider 2025, awarded to CLOUDeBERRY

Winner, Best B2B IT Services Provider 2025 SME News, Greater London Enterprise Awards

Figures are CLOUDeBERRY's managed IT support results, not Malbi results.

Start with a 20-minute discovery call

We'll look at which calls take most of your team's time, what they cost, and where Malbi could start.

Request a call