Malbi Try the demo

Privacy policy

How we collect and use the details you provide through this site. Last updated October 2026.

Who we are

Malbi is a managed service operated by CLOUDeBERRY, the data controller for the information you submit through this website. You can reach us at hello@cloudeberry.com for any question about this policy or your data. This policy covers this website and the Malbi demo. CLOUDeBERRY's general privacy policy covers the rest of our business.

What we collect

We only collect what you choose to give us:

  • Details you submit through the savings calculator or the discovery-call form — your name, work email, company, and (optionally) phone number and a message.
  • The figures you enter into the calculator (monthly contacts, current cost, share of routine contacts) and any qualifiers you select, so we can produce and follow up on your estimate.
  • If you use the live voice demo, your microphone audio is streamed in real time to our voice provider to run the conversation. We do not store that audio on this site.

How we use it

We use your details to send you your savings estimate, to follow up about Malbi, and to arrange a discovery call if you ask for one. Our lawful bases are your consent (which you give by ticking the box and which you can withdraw at any time) and our legitimate interests in responding to an enquiry you started.

Cookies

This site is cookieless — we don't set tracking cookies and there's no consent banner. Any analytics we use are privacy-friendly and don't identify you.

Who we share it with

We don't sell your data. We use a small number of trusted processors to run the service, each acting on our instructions:

  • HubSpot — our CRM, where your enquiry is stored.
  • Resend — to send you the results email.
  • Cloudflare — hosting and security for this website.
  • Retell AI — powers the live voice demo, if you use it.

Some of these providers process data outside the UK/EEA; where they do, appropriate safeguards (such as Standard Contractual Clauses) are in place.

How long we keep it

We keep your enquiry for as long as we're in contact about Malbi and for a reasonable period afterwards, then delete it. You can ask us to delete it sooner at any time.

Your rights

Under UK GDPR you can ask to access, correct, delete, restrict or port your data, object to processing, and withdraw consent. To exercise any of these, email hello@cloudeberry.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes

We may update this policy from time to time; the date at the top shows when it last changed.

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