Illustrative economics

Some of the saving is staff time and some is cash. We keep the two apart, and every figure here is modelled.

Illustrative example

A supplier handling 2,000 calls a month, with Malbi handling 800 of the routine ones.

£1,200staff time freed up (800 calls × 5 minutes × £18 an hour). Not a cash saving.

£1,000engineer visits avoided (8 × £125). Counts only if the visits really didn't happen, and only if you run your own engineers.

Modelled figures. Setup and monthly service costs are confirmed in discovery.

See what Malbi could save you

Monthly customer contacts (calls + chats) 4,000

Current monthly cost of your support/contact setup £12,000

Include platform/licence fees and loaded team cost, combined.

Share of contacts that are routine 60%

Reorders, service bookings, account/finance queries.

Estimated monthly saving

£0

A rough figure from your inputs. Add your details below for the full breakdown — annual saving and cost per interaction, before and after.

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